Shipping policy

Shipping Policy

Order Processing

Philastrated products are made to order. Most orders are produced and prepared for shipment within 2–5 business days after an order is placed.

Once your order ships, you will receive a shipping confirmation with tracking information.

Shipping Methods and Costs

Philastrated currently ships within the United States only.

Available shipping methods and their costs are displayed at checkout. Shipping charges are calculated based on the products in your order and the shipping method selected.

Please note that processing time and shipping time are separate. Selecting an expedited shipping method does not reduce the time required to produce your order.

Estimated Delivery

Estimated delivery dates are provided when available and are based on expected production and carrier transit times. Delivery dates are estimates and cannot be guaranteed. Carrier delays, weather, service disruptions, product availability, and other circumstances outside our control may affect delivery.

If your order has not arrived within five business days after its estimated delivery date, please contact us at info@philastrated.store so we can investigate.

Tracking Your Order

When tracking information is available, it will be included in your shipping confirmation. Please allow time for the carrier to update tracking information after your order has shipped.

Shipping Addresses

Please review your shipping address carefully before submitting your order. If you discover an error, contact us immediately at info@philastrated.store.

We will make every reasonable effort to correct an address before an order ships, but address changes cannot be guaranteed once fulfillment has begun or the order has shipped.

Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided at checkout.

Lost Packages

If tracking has not updated and you believe your package may be lost in transit, please contact us at info@philastrated.store. Lost-package issues should be reported within 30 days of the estimated delivery date so that we can investigate and determine the appropriate resolution. Printful itself uses that 30-day claim window.

If tracking shows that a package was delivered but you cannot locate it, please check around the delivery location and contact the carrier first. If you still cannot locate the package, contact us and we will help determine the appropriate next step.

Returned Packages

Packages may be returned because of an incorrect or undeliverable address, refusal of delivery, or other delivery issues. If a package is returned to our fulfillment provider, please contact us so we can determine whether it can be reshipped. Additional shipping charges may apply.

Questions

For questions about shipping or delivery, contact us at info@philastrated.store.