Refund policy

Returns and Refunds

Because our products are made to order, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or change of mind.

Please review product details and sizing information carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us at info@philastrated.store as soon as possible after receiving your order.

Please include your order number, a description of the issue, and clear photographs showing the problem. We will review the issue and, when appropriate, arrange for a replacement or refund at no additional cost to you.

Please do not return an item without contacting us first. Items returned without prior authorization may not be accepted.

Lost Packages

If your order appears to be lost in transit, please contact us at info@philastrated.store so that we can investigate the shipment and determine the appropriate next step.

Please make sure the shipping address entered at checkout is complete and accurate. We cannot guarantee replacement or refund of orders delivered to an incorrect address provided by the customer.

Cancellations and Order Changes

Because products are made to order and may enter production shortly after an order is placed, we cannot guarantee that an order can be changed or canceled once it has been submitted.

If you need to request a change or cancellation, contact us immediately at info@philastrated.store. If production has not yet begun, we will make every reasonable effort to accommodate your request.

Refunds

When a refund is approved, it will be issued to the original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

For questions regarding your order, returns, replacements, or refunds, contact us at info@philastrated.store.